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Privacy policy

Last updated: 24 December 2025

BioAim operates this store and website, including all related information, features, tools, products, and services, to provide you with a curated shopping experience (“Services”). BioAim is powered by Shopify, which helps us deliver these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or communicate with us through the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.


Personal Information We Collect

We may collect the following categories of personal information:
• Contact details: name, billing/shipping address, phone number, email
• Payment details: card information, transaction details
• Account information: usernames, passwords, preferences
• Order history: viewed items, cart activity, purchases, returns
• Communications: messages or enquiries sent to us
• Device information: IP address, browser, device type, network
• Usage data: how you browse and interact with the website

Personal information does not include anonymous or de-identified data.


How We Collect Personal Information

We collect information:
• Directly from you (checkout, account creation, customer service)
• Automatically (cookies, device data, browsing behaviour)
• From service providers (payment processors, analytics tools)
• From partners or third parties


How We Use Your Information

We use your personal information to:
1. Provide and improve our Services
Order processing, payments, shipping, returns, account management, personalisation.
2. Marketing and communications
Sending emails, offers, product updates, and tailored website ads.
3. Security and fraud prevention
Protecting accounts, transactions, and website integrity.
4. Customer support
Responding to your enquiries and maintaining our relationship.
5. Legal compliance
Fulfilling legal, regulatory, or contractual obligations.


How We Share Your Information

We may share your information with:
• Shopify (website hosting, payment, analytics)
• Service providers (shipping, fulfilment, cloud storage)
• Marketing partners
• Social media integrations (when used by you)
• Legal authorities (when required)
• Business transaction partners (if applicable)


Relationship with Shopify

Shopify processes certain data to operate and improve its platform.
To learn more about Shopify’s privacy practices, visit:
https://www.shopify.com/legal/privacy


Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices.


Children’s Data

Our Services are not intended for children and we do not knowingly collect data from individuals under the age of majority.


Security & Retention

We use reasonable security measures.
We retain your information only as long as necessary for legal, operational, or service-related purposes.


Your Rights

Depending on your location, you may have rights to:
• Access, correct, or delete your information
• Object to or restrict processing
• Withdraw consent
• Data portability
• Manage communication preferences

You may contact us to exercise any of these rights.


International Transfers

If we transfer your information outside the UK/EEA, we use approved safeguards such as Standard Contractual Clauses.


Changes to This Policy

We may update this policy from time to time. Changes will be posted here.

 

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